Support
Have a question about one of our games? We can help! This page is split into a general help and a dedicated help section for each game. Please read the first section, then the one for your TinyCo game of choice. If you can't find the answer there, please contact TinyCo Support using the form at the bottom of this page.
General Help
Yes! All of our games are "Free to Play", which means they're completely free to download and play with a wide variety of fun content. Each app also has "Premium Currency," such as Zoo Bucks or Crystals, which you can buy using in-app purchases for real money. Premium Currency can be used on limited edition items, speeding up the game, and other extras. For more information on how in-app purchases work, visit the "In-App Purchase and Billing Help" section below.
Tiny Social is a great way to interact with your friends in all of TinyCo's games! To add friends to your Social profile, go to the tab that says "invite." Here you can either type in your friend's TinyID or connect to Facebook to see who else is sharing TinyCo games.
I just got a new device and my game is missing. How do I get it back?
On Tiny Zoo:
There is a new feature of Tiny Zoo that will allow you to transfer your game by yourself, instantly. This requires you to have your OLD device still with you, as well as a NEW device with a camera included. If you have both devices, you can complete the transfer on your end within the next five minutes.
To start transferring, make sure your Tiny Zoo is updated to at least version 1.8.2. Open your game, tap MENU, followed by TRANSFER YOUR ZOO. For more information about the in-game transfer feature, visit http://bit.ly/tinyzootransfer.
For all other TinyCo Games:
We can help! For all TinyCo games besides Tiny Zoo, you will need to contact TinyCo Support (using the form at the bottom of this page) to transfer the game. When contacting us, please include as much of the following information as possible:
- The UDID from your old device, if you have it handy.
- The TinyID from your old device, if you made one.
- The UDID from your new device.
- Which game(s) you need transferred.
Once we have this information, we can help transfer your game to your new device.
In order to assist you better, we need to know your device's Unique Device Identification. To find your device's UDID:
- Connect it to your computer and wait for iTunes to launch.
- Select your iPhone, iPad or iPod Touch from the devices list in iTunes and click the "Summary" tab. Here you'll see information about your device, such as name, capacity, software version, serial number, and phone number.
- To see your UDID, click on the word "serial number" beside the picture of the iPhone/iPad/iPod Touch. You should see the word "Identifer (UDID)" and an alphanumeric string - this is your UDID.
- Copy your UDID number by pressing Ctrl C or Cmd C (if on a Mac) since you will not be able to simply select the UDID and copy it. Please note that it will not appear as though you have copied the UDID, but if you did press Ctrl C or Cmd C, that does copy it.
- You should now be able to copy your UDID to your email, notepad or document.
How do I turn game notifications on or off?
To turn Notifications on or off, head to Settings > Notifications > [ NAME OF GAME ] on your device. You can change the settings of what notifications you want to receive by sliding them to the "on" or "off" position.
I'm experiencing a bug. What do I do?
On iOS:
First of all, please try uninstalling and reinstalling the app. Don't worry, reinstalling will not erase your game on iOS, as the information is stored on our servers and associated to your device. Everything will be right as you left it! Reinstalling a fresh game often resolves many issues outright, which is why we recommend this as the first step for iOS users.
If the problems persists, please contact us using the form at the bottom of this page. Please include as much detailed information as you can. Helpful information includes:
- A detailed description of where and when the problem occurs
- Whether any error messages appear, and when
- Your TinyID, if your game has one
We'll take a look and work to resolve it for you.
On Android:
If you're experiencing a bug on Android, please contact us directly rather than trying to uninstall and reinstall. We do not recommend reinstalling as a fix for Android users, as this can sometimes result in losing your game data. Instead, if you're experiencing a bug, please let us know using the form below. Please also include as much information as possible, as detailed in the above iOS help.
In-app Purchase and Billing Help
When you tap an item available for in-app purchase, such as buying a "Bucket of Zoo Bucks," a popup will appear displaying how much the item costs and ask for your confirmation. When you confirm, you'll then be asked to put in your iTunes Account password. Confirming your password buys the item instantly. You're good to go!
Important note: once you put in your password, your device will not ask for your password again for fifteen minutes. This means others handling your device may be able to download apps or make purchases during that 15-minute window. This is also true when you first download an app.
When I try to make a purchase, iTunes tells me my account is invalid.
You may have downloaded the game under a different iTunes account tied to your device. If you try a purchase and get an error message, please try uninstalling the game and reinstalling it from the App Store. Since our games are all free to download, this is the easiest way to make sure it's working properly with your iTunes account.
I bought some in-game currency and I still haven't received it.
We're very grateful that you chose to make a purchase, and will make absolutely sure that you receive what you bought. If you just recently bought in-game bucks, coins, chips, or other currency, please first try restarting your device, then running the app again and leaving it open for a minute. Sometimes it can take a little while for the system to credit you.
If it has been some time since you made the purchase and you still haven't received your currency, please contact us using the form below. We'll track it down for you!
How do I get a refund for an in-app purchase on iOS?
In order to get a refund, you'll need to contact Apple Customer Support, because the transaction was completed through the iTunes Store. Apple doesn't give 3rd parties (such as TinyCo) access to your billing or credit card information, so we're unable to provide you a refund directly. Please contact Apple Customer Support with the details of the in-app purchase, and they will be able to help you out.
I share my device with friends/family. How can I prevent unauthorized in-app purchases on iOS?
iOS allows you to set a PIN number, which can help you prevent accidental purchases by others playing the game on your phone. To set a pin number, go to "Settings" > "General" > "Restrictions" on your iOS device. From there, you can enter a pin number that prevents any unauthorized real-money purchases inside iOS applications.
How do I disable all in-app purchases?
To turn off in-app purchases, go to "Settings" > "General" > "Restrictions" on you iOS device. From there, scroll down to "In-App Purchases" and slide it to the "Off" position. This blocks all potential purchases from within the game.
Tiny Zoo Friends Help
>>Tiny Zoo Facebook Fan Page | >>Full Tiny Zoo FAQ
What is the "Lab" and how do I crossbreed?
Once you reach Level 10 in Tiny Zoo, you unlock the ability to Cross Breed your animals! This fun and exciting feature of the game allows you to take one animal and breed it with another to create a whole new species. To do this, go to the "Lab" and purchase a "Nest." Note that this is different than your "breeding nests" - the Lab doesn't work with normal breeding nests, but rather uses new ones. Give it a try!
You can earn free Zoo Bucks by leveling up in the game, and also by completing "Goals" that appear in the upper left of your screen. We also hold contests on our Tiny Zoo Fan Page where you can win Bucks as prizes!
I gave my email for 5 free Zoo Bucks but haven't received them. Why?
To receive the currency, you must click the link in a confirmation email we sent to the address you provided. Once your email is confirmed, your Bucks will appear the next time you play. If they still do not appear, please contact us using the form below.
I accidentally deleted an animal. How do I get it back?
Unfortunately we do not have the ability to recover deleted animals or items. Sometimes, though, these have just been added to your "storage" by mistake - we recommend checking there first by tapping the "inventory" button located in your shop.
Will you be adding more expansions?
Possibly! We're constantly adding new things to the game, though expansions can require significant testing and development. The best way to be alerted about Expansion news is to follow us on Facebook.
How do I move or delete items?
'Tis easy! First, tap on the item or animal itself in your zoo. Tap the orange four-way arrow, then simply place it where you wish and tap "accept."
How do I place an item into inventory? And how do I get it back out?
You can place items in your inventory ("store" them) by tapping on the item and selecting the blue filing cabinet icon in the center. You can take items back out of inventory by going to the store, then tapping on inventory in the lower right-hand corner. Tap the item you'd like and select "place it." Once this is done, your item will be back in your Zoo!
Why can't I have more than 170 species?
Tiny Zoo currently places a maximum of 170 species per zoo on older devices. Newer devices can have more than 170 species, but on older devices such as the iPhone 3GS, allowing more than 170 can cause significant performance problems, which in turn can cause the game to crash while you're playing. Newer devices do not have this limit in place. If you currently have 170 species in your zoo, you can also move animals to your inventory - stored animals do not count towards your maximum allowed.
I completed a collection and didn't claim the reward. How can I claim it now?
After completing a collection, you will receive a prompt to place the newly achieved animal. If you bypass that option, you can still claim the animal by going to the Collection icon and then tap the Completed tab at the top right.
How do I change my avatar image?
To change your avatar, tap on the "Friends" icon at the bottom of your game. From there, tap on "Profile" and below the avatar you'll see a button that says "Update." Tap on this to change your avatar. You can scroll left and right until you find an avatar you love and represents you!
I want to share my Zoo with everyone! How do I take a photo?
To take a photo, tap on the Menu icon to get you back to the main menu. From there tap on the top button to "share" your zoo. This will take a photo of your zoo and save it to your image gallery for you to email or upload where you wish.
I want to start over; can I reset my Zoo?
Resetting is no longer a feature of Tiny Zoo Friends. With the addition of inventory, you are able to store you animals/items and start you zoo all over without deleting you progress.
Tiny Village Help
>>Tiny Village Facebook Fan Page | >>Full Tiny Village FAQ
The Market is available at level 5 once you've upgraded your Magic Rock to level 2. You can find the Market in the "Resources" tab.
"Stores" in Tiny Village are the fastest way to earn coins and XP. To use them, tap them in your village to see what "recipes" they offer. You can then spend your resources by buying those items. When they're done building, you'll get money and xp in exchange. Each store also mentions which primary resource it needs. The Supply store uses your Wood, the Tool store uses your Rocks, etc.
Can I earn crystals without buying them?
Currently the best way to get free crystals is to complete the in-game achievements. Check the icons on the left of your screen for these goals - some of them give you shiny rewards!
To start growing Dinos in your village, you must first be level 10 and have a level 3 Magic Rock.
Once your Magic Rock is level 3 (a "Leader Rock"), tap the mallet to bring up your menu, tap DINOS, and purchase a DINO DEN to get going. You'll then need to buy a habitat for your dinos, such as the Placid Plain and the Volcanic Vista.
In the Dino Den, tap BREED RARE DINO to select a rare dino. Or, you can get a random dino for free. You have a chance of getting ANY dino with the random option, though some are much more rare than others.
You can move items in Tiny Village by tapping the four-way arrow on the right, then tapping the item in your village. From there, you can drag the item around your village. When the box beneath the item is green, it means it's able to be placed. You can also tap the "$" button on the right to sell the item, giving you some coins in return.
If your goal unlocks an item in the shop, you first have to restart your app before you can claim the reward. Once you come back in, though, you should find it ready and waiting in the store!
Why aren't my rocks/wood/resource going up?
First, make sure you have a "worker" assigned to your resource gatherer. Without a worker assigned, your resources won't increase. If you need more workers, try building new Houses, or renting one by taping the "Rent Worker" button.
If you still aren't gaining that resource, check to see if you have an "advanced" resource gatherer, such as the Stone Carver or Lumber Mill. When you assign Haulers to these advanced resource gatherers, the haulers will move your basic resource (rocks, wood) to the Advanced gatherer, which then turns it into the advanced resource.
Tiny Pets Help
>>Tiny Pets Facebook Fan Page | >>Full Tiny Pets FAQ
Why do I need Crew members? And where do I get them?
Crew monkeys will help everything run smoothly in your Tree House. You can only have so many pet rooms before you will need to hire extra help! Pick up another fun crew monkey by visiting the 'build' area and selecting crew!
How do I earn acorns and coins?
Coins and Acorns make your Tree House go round! Without it you wouldn't be able to build new pet rooms or decorate your fabulous tree. You can get acorns for your game by purchasing them at the top of your screen. Coins can be earned a variety of ways however! Coins can be collected from your pets and by cleaning entertainment rooms too. Keep in mind there is always the option to purchase coins at the top of the screen if you need more.
The build button in the lower left corner is your entry way to lots of great decorations and items to make your Tree House beautiful! There are multiple options including pet rooms, entertainment rooms, crew, expansions, decorations, and move! These are all essential areas for your game! When purchasing any item, select the one you want and then find a good area to place it in your tree. When the item highlights green, it is ok to place it there. Tap accept to make the placement final!
How do I expand my tree house?
Expansions will become necessary as each of your pet's families grow! You can expand your tree house in three different directions (Up, Left, Right). To expand, visit the 'build' area and select the expansions button. Here you can select which direction you want to expand your tree in. Tap 'expand' and watch your tree grow! Keep in mind, it make take some time for your tree to expand but don't worry, you have the option to expand instantly!
How do I move or delete pets and items?
To move or delete items, please go to the BUILD icon on the main screen and then tap Move. From this options you can tap and move or delete objects one at a time. Please remember, deletions cannot be reversed so be careful when tapping.
How do I store my pets and items?
Tap on 'Build' and then 'Move.' From there, find the pet or item you wish to store. Tap on that it and choose the bottom 'Store' option. Your pet or item is now safely stored in your Inventory. If you wish to access it again or place it back in your Tree House, tap on 'Build' and then 'Inventory' to find your stored item.
How do I delete pets and items?
To move or delete items, please go to the "Build" icon on the main screen and then tap "Move." From this option you can tap and move/delete objects one at a time. Please remember, deletions cannot be reversed - so be careful when tapping.
To change your avatar, tap on the "Social" icon at the bottom of your game. From there, tap on "Profile" and below the avatar you'll see a button that says "Update." Tap on this to change your avatar. You can scroll left and right until you find an avatar you love and represents you!
Connectors have been temporarily removed from the game, but we'll be sure to keep players posted on when they'll make their return.
Tiny Chef Help
>>Tiny Chef Facebook Fan Page | >>Full Tiny Chef FAQ
Why can't I add cooked dishes on my serving table?
Make sure your serving tables are clean and unoccupied. To clean a serving table, tap on it. If there is already a dish being served on a serving table, you cannot combine other meals with it, unless they are the same type of dish.
Why won't my customers sit at the table?
You can only have one customer per chair at a table. If you are getting a "Blocked Path" notification, this often means either your customers cannot get to the table or your restaurant is more popular than before and needs more seating.
How can I pause my game to keep my food from spoiling?
While there is no "pause" feature in Tiny Chef, you can prevent spoiling best by cooking longer dishes. Food will spoil at double the time it took to cook, but never in less than an hour. The longer a dish takes to cook, the more time you have before it spoils.
What does a "Blocked Path" error mean?
Waiters and customers can't walk over chairs or tables, and they can't walk diagonally. If you're getting a "Blocked Path" error, check to make sure you have enough space around the furniture in your restaurant.
How do I move or delete items in Tiny Chef?
To move items in your restaurant, tap on the Shop icon, then tap on the item you wish to move. If you would like to sell the item, tap on the "$" icon.
You can reset your game by tapping the "Question Mark" button, then tapping on "Reset Game". This will start you over from the beginning. Your coins will reset, but you will keep all of your unspent Chef Bucks.
Tiny Nightclub Help
Why can't I place a drink on my bar?
Each bar can only serve one type of drink at one time. You can place more of the same type of drink on that bar, but not a different type of drink until all the servings have been sold. You can Instant Sell the drinks on a bar if you need space to serve new types of drinks.
I need more coins and bling, how do I get more?
Customers spend coins on drinks and cover charge. Keep the music playing and your bars stocked to earn money. Happier customers tip more, so be sure to user your employee actions to make customers as happy as possible! Bling is premium currency you can purchase in the game or earn by leveling up!
You can decorate by opening the Shop and buying new decorations or rearranging the ones you already own. Access the Shop by tapping on the large button in the lower left hand corner of the screen. Many different kinds of items, like wallpaper, dance floor tiles, and bars are in the shop. Click on the icons to view the different categories.
While the Shop is open, you can move or sell decorations too. Tap on the item you want to move and drag it to a new location or tap the Dollar Sign to sell it. Confirm the placement by tapping on the green check mark. Finally, tap the Done button when you are finished!
I want to start over! How do I reset my game?
You can reset your game by tapping on the Menu button in the bottom of the screen. From there, tap Settings and click the Reset button. Although this will completely reset your game, you won't lose any of your unspent Bling.
Tap Resort Party Help
To use inventory, select an item and then tap on "inventory." The item will then be stored. To take it back out, simply go to your store and select "Inventory" on the top.
You aren't able to expand your island as of right now; however, you can get more space for decorating by purchasing a new island. To get a new island, tap "My Resorts" on the lower left.
I'm not earning money from Attractions. What's wrong?
You can only collect coins from Attractions once the Attractions fill up. Attractions fill up about every 6 or 8 hours. Check back in 8 hours and your attraction will be full. You can then collect money from it, and then you can use that money to buy new stuff for your island or to upgrade your existing attractions.
To reset your game, click on the "?" in the upper left, followed by "Reset Game." This will permanently erase your current game, starting you from the beginning.
VIP Poker Help
I lost all of my chips! Can I keep playing?
Don't worry if you lose all of your chips - we realize that sometimes people have really bad days at the Poker table. If you lose all of your chips, we provide you with 40 free chips to get you started back up. If 40 chips is not enough, then you can purchase more chips from the "Get Chips" button on the Main Menu, or you may also get free chips from the "Earn Free Chips!" button in the Get Chips screen. The fun of VIP Poker should never stop!
I signed up for an offer to get Chips but didn't get them.
Sometimes the Chips may take a few moments to register to your account. Before you send in a support ticket, try the following steps: Make sure to open the app you downloaded and leave it open for a few minutes, then give it about an hour for the system to register and award your Chips. If it's still not working, send in an e-mail telling us which offer you completed, and how many Chips it was supposed to award.
I lost to a hand that I shouldn't have.
Sorry about that! If you think you were incorrectly shown to lose a hand, please contact us at the form below and we can take a look. Please include as many details as possible, including your hand, your opponent's, and when this occurred.
Still need help?
Didn't find the answer you needed? Contact TinyCo Support for help. Please be sure to include the name of your game and a detailed description of the issue, and we'll lend a hand as soon as possible.
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